active listening
Medical term Communication and Customer Service
Giving full attention to understand what the speaker means and responding thoughtfully.
Sources
- Fundamentals of Nursing, Chapter 2 Key Terms · OpenStax
Related terms
- barrier to communicationAnything that blocks understanding, such as noise, distance, language or hearing barriers, or strong…
- closed-ended questionA question answered with yes, no or a short fact.
- cultural competenceProviding care that respects and fits patients' cultural values, beliefs and practices.
- empathyUnderstanding and sharing another person's feelings from their point of view.
- feedbackThe receiver's response to a message, which shows whether it was understood.
- nonverbal communicationCommunicating without words, through facial expression, gestures, posture, eye contact and touch.
- open-ended questionA question that invites a detailed answer in the patient's own words, such as "Tell me about your pain."
- rapportA relationship of trust and understanding between the patient and caregiver.