nonverbal communication
Medical term Communication and Customer Service
Communicating without words, through facial expression, gestures, posture, eye contact and touch.
Sources
Related terms
- closed-ended questionA question answered with yes, no or a short fact.
- cultural competenceProviding care that respects and fits patients' cultural values, beliefs and practices.
- empathyUnderstanding and sharing another person's feelings from their point of view.
- feedbackThe receiver's response to a message, which shows whether it was understood.
- open-ended questionA question that invites a detailed answer in the patient's own words, such as "Tell me about your pain."
- rapportA relationship of trust and understanding between the patient and caregiver.
- SBARA structured handoff tool: Situation, Background, Assessment, Recommendation.
- therapeutic communicationPurposeful techniques that build a helping relationship and support the patient's well-being.