open-ended question
Medical term Communication and Customer Service
A question that invites a detailed answer in the patient's own words, such as "Tell me about your pain."
Related terms
- painAn unpleasant sensation that usually signals injury or illness.
- cultural competenceProviding care that respects and fits patients' cultural values, beliefs and practices.
- empathyUnderstanding and sharing another person's feelings from their point of view.
- feedbackThe receiver's response to a message, which shows whether it was understood.
- nonverbal communicationCommunicating without words, through facial expression, gestures, posture, eye contact and touch.
- rapportA relationship of trust and understanding between the patient and caregiver.
- SBARA structured handoff tool: Situation, Background, Assessment, Recommendation.
- therapeutic communicationPurposeful techniques that build a helping relationship and support the patient's well-being.
- verbal communicationCommunicating with spoken or written words.
Study Communication and Customer Service