closed-ended question
Medical term Communication and Customer Service
A question answered with yes, no or a short fact.
Sources
- Clinical Nursing Skills, Section 3.2: Comprehensive Interview Practices (fact-checking only) · OpenStax, Rice University
Related terms
- active listeningGiving full attention to understand what the speaker means and responding thoughtfully.
- barrier to communicationAnything that blocks understanding, such as noise, distance, language or hearing barriers, or strong…
- cultural competenceProviding care that respects and fits patients' cultural values, beliefs and practices.
- empathyUnderstanding and sharing another person's feelings from their point of view.
- feedbackThe receiver's response to a message, which shows whether it was understood.
- nonverbal communicationCommunicating without words, through facial expression, gestures, posture, eye contact and touch.
- open-ended questionA question that invites a detailed answer in the patient's own words, such as "Tell me about your pain."
- rapportA relationship of trust and understanding between the patient and caregiver.