SBAR

Medical term Communication and Customer Service

A structured handoff tool: Situation, Background, Assessment, Recommendation.

Sources

Related terms

feedbackThe receiver's response to a message, which shows whether it was understood.
nonverbal communicationCommunicating without words, through facial expression, gestures, posture, eye contact and touch.
open-ended questionA question that invites a detailed answer in the patient's own words, such as "Tell me about your pain."
rapportA relationship of trust and understanding between the patient and caregiver.
therapeutic communicationPurposeful techniques that build a helping relationship and support the patient's well-being.
verbal communicationCommunicating with spoken or written words.